Refund Policy
1. Refunds will be processed in the original currency and returned to the same account or credit card from which the funds were initially deposited. If a client fails to provide necessary bank details for a refund by bank transfer within 5 working days, the Company reserves the right to cancel the refund request. The required bank details must be provided in an official document containing the bank’s stamp and logo, including IBAN/account number, SWIFT/BIC, routing number (if applicable), customer name, bank name, and address.
2. The Company may charge a commission for deposits to the trading account and refunds, which may include electronic transfer costs. The commission for bank transfers can range from 25 to 50 euros, depending on the payment method. These fees will be deducted from the transferred amount.
3. Refund requests must be submitted through the Company’s website. The Company is not obligated to process refund requests submitted through any other method.
4. Upon receiving a refund request, the Company will process the refund (less any transfer fees) within seven (7) working days after confirming the client has met the margin requirements as defined by the Company.
5. The Company may cancel the refund request at its discretion if:
a) The remaining balance after the refund is insufficient to cover open transactions on the trading account.
b) The client has not been verified by the Company and has not provided the required KYC documents (ID, proof of address, proof of payment, front and back copy of the credit card showing only the last 4 digits, expiration date, and cardholder name/signature).
c) The client has failed to provide signed deposit statements or bonus agreements (if applicable) for each deposit transaction.
d) The client must provide the signed documents within 5 working days, otherwise, the refund request may be canceled.
In exceptional cases, the Company may refund the amount to the card from which the funds were originally deposited if:
a) The client has not been verified within 14 working days of the card transaction.
b) The Company identifies a transaction was made by a third party.
c) The client is found to be violating the Accepted Customer agreement.
The Company does not charge any commission for card refunds.